Privacy Policy &
Terms and Conditions

Garage Guys respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain and safeguard personal information when you visit our website, request an estimate, book a service, communicate with us or otherwise use our services.

In this policy, “Garage Guys,” “we,” “our” and “us” refer to the Garage Guys business operating this website. “You” and “your” refer to website visitors, customers and prospective customers.

Information you provide

We may collect information such as:

• Your full name.
• Email address and telephone number.
• Service address, city and postal code.
• Preferred appointment date and time.
• The type of service requested.
• Photos, descriptions or messages relating to the items or property.
• Payment, billing or transaction information when online payment functionality is available.
• Any other information you voluntarily provide through forms, calls, emails or text messages.

Information collected automatically

When you use our website, certain technical information may be collected automatically, including:

• Internet Protocol address.
• Browser type and device information.
• Pages viewed and time spent on the website.
• Referral source and approximate geographic region.
• Cookies, analytics identifiers and website activity.

We may use personal information to:

• Respond to contact-form and estimate requests.
• Provide pricing information and service recommendations.
• Schedule, confirm, reschedule or cancel appointments.
• Communicate before, during and after a service visit.
• Process payments, invoices and refunds.
• Maintain customer and transaction records.
• Provide support and resolve disputes.
• Improve our website, services and customer experience.
• Prevent fraud, misuse and security incidents.
• Meet legal, accounting and regulatory requirements.
• Send promotional messages when permitted by law and where appropriate consent has been obtained.

We do not sell or rent personal information. We may share limited information with trusted service providers where necessary to operate the business, including:

• Website hosting and cloud-service providers.
• Email, SMS and customer-communication providers.
• Payment processors and financial institutions.
• Analytics, security and fraud-prevention providers.
• Contractors assisting with an approved customer service.
• Lawyers, accountants, insurers or government authorities when legally required.

These providers may only receive the information reasonably required to perform their services and may be subject to their own privacy policies.

Our website may use cookies and similar technologies to remember preferences, measure traffic, improve performance and understand how visitors interact with our pages.

We may use services such as Google Analytics, Google Tag Manager, advertising pixels or similar tools. These providers may process technical information in accordance with their own privacy policies.

You can restrict or delete cookies through your browser settings. Disabling cookies may affect certain website functions.

We retain personal information only for as long as reasonably required for the purposes described in this policy, including customer service, accounting, tax, insurance, dispute-resolution and legal obligations.

We use reasonable administrative, technical and organizational safeguards to protect personal information. However, no website, email system or online transmission method is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may request access to or correction of personal information we hold about you. You may also withdraw consent to certain uses of your information, subject to legal or contractual restrictions.

You can unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us directly. Service-related messages may still be sent when required to complete your request.

Our website may contain links to third-party websites, maps, social platforms or payment processors. Garage Guys does not control those services and is not responsible for their privacy, security or content practices.

Payment-card details should be processed directly by the selected payment provider and should not be stored directly on our website unless clearly stated otherwise.

By accessing this website, submitting a request or booking a service, you agree to these Terms and Conditions. If you do not agree, please do not use the website or services.

You may use this website only for lawful personal or business purposes. You must not:

• Submit false, misleading or fraudulent information.
• Attempt to interfere with website operation or security.
• Upload malware, harmful code or unauthorized content.
• Copy or misuse website content without permission.
• Use automated tools to scrape or overload the website.
• Impersonate another individual or organization.

Website pricing, calendar pricing and telephone estimates are provided for guidance unless expressly confirmed as a final written quote.

Final pricing may depend on factors including:

• The volume, weight and type of material.
• Labour and time required.
• Stairs, elevators, parking or restricted access.
• Disassembly or special handling requirements.
• Disposal, recycling or transfer-station fees.
• Distance, scheduling and service location.
• Previously undisclosed items or site conditions.

Where practical, the customer will be informed of the final price or any material adjustment before work begins. Additional work requested after approval may result in additional charges.

A submitted form does not guarantee an appointment. A booking is confirmed only after Garage Guys accepts the request and provides confirmation.

The customer is responsible for:

• Providing accurate service and contact information.
• Ensuring safe and legal access to the property.
• Obtaining required building, parking or elevator permission.
• Identifying items that must not be removed.
• Disclosing hazardous, unusually heavy or restricted materials.
• Being present or providing authorized access.

Cancellations or rescheduling requests should be made as early as possible. Garage Guys may apply a cancellation, travel or missed-appointment fee when a confirmed booking is cancelled late or access is unavailable.

Garage Guys may reschedule or cancel a service due to weather, unsafe conditions, equipment problems, staffing issues or other circumstances beyond reasonable control.

Garage Guys may refuse any item that is unsafe, illegal, hazardous or outside the agreed service scope. Restricted items may include:

• Asbestos or suspected asbestos-containing material.
• Biohazardous or medical waste.
• Explosives, ammunition or weapons.
• Fuel, propane, chemicals, pesticides or solvents.
• Unknown liquids or hazardous substances.
• Items exceeding safe lifting or transportation limits.
• Materials requiring specialized permits or disposal.

The customer must disclose potentially hazardous items before the appointment.

Payment is due according to the estimate, invoice or booking terms provided to the customer. Accepted payment methods may be shown during booking or on the invoice.

Deposits may be required for certain services, large projects, special disposal arrangements or floor-coating work. Deposit refundability will be stated before payment.

Refund requests are considered based on the circumstances, work completed, disposal fees incurred, materials ordered and the applicable booking terms. Completed and approved services are generally non-refundable except where required by law.

By identifying an item for removal, the customer confirms that they own the item or are legally authorized to have it removed. Once items are loaded and removed, Garage Guys may recycle, donate, transfer or dispose of them.

Garage Guys is not responsible for the removal of items that the customer or an authorized representative identified for removal. Customers should inspect the work area before the crew leaves.

Garage Guys will use reasonable care while performing services. To the maximum extent permitted by law, Garage Guys will not be liable for:

• Pre-existing damage or unsafe property conditions.
• Damage caused by inadequate access or structural weakness.
• Loss of items mistakenly identified or authorized for removal.
• Delays caused by traffic, weather or third parties.
• Indirect, incidental, special or consequential loss arising from website or service use.
• Third-party platforms, payment processors or linked websites.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Where Garage Guys provides epoxy, polyaspartic or garage-floor coating services, project timing, finish and performance may depend on:

• Concrete condition and moisture levels.
• Cracks, contaminants and previous coatings.
• Temperature, humidity and curing conditions.
• Customer colour and finish selections.
• Required surface repairs and preparation.

Minor variations in colour, texture, gloss and decorative flakes may occur. Warranty terms, where offered, will be stated in the applicable written estimate or service agreement.

Customers must follow all curing, cleaning and maintenance instructions. Damage caused by misuse, moisture intrusion, structural movement, harsh chemicals, impact or failure to follow care instructions may not be covered.

Website text, graphics, photographs, logos, layouts, code and other content are owned by or licensed to Garage Guys and are protected by applicable intellectual-property laws.

You may not reproduce, republish, modify, distribute or use our website content for commercial purposes without written permission.

We may update this Privacy Policy and Terms and Conditions from time to time. The revised version will be posted on this page with an updated effective date.

Continued use of the website or services after an update constitutes acceptance of the revised terms, subject to applicable law.

These policies are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any dispute that cannot be resolved informally will be submitted to the courts or another legally authorized dispute-resolution process in Ontario, unless applicable law requires otherwise.